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Frequently asked questions

When will my order arrive?

If you live in BC, AB or SK your order will arrive in 1 business day. If you are located outside of these provinces please allow 2-3 business days.

How do I pay for my order?

We currently only accept payments via Interac Etransfer. Not sure how to send one? Here’s a step by step tutorial

What happens if my package gets lost or doesn't arrive?

If your order has not been delivered 2 days after the expected arrival date, please inform us so we can file a trace with Canada Post. Canada Post will then investigate and it can take up to 5 business days. If they locate the package, they will ship it to you and you will receive it in a few days. If it is deemed unrecoverable or lost in transit, we will send you a replacement up to $500 of the value of your package. We do not offer postage refunds if your order comes late from any postal issues.